mpo7788Frequently Asked Questions

We require three documents for KYC verification before your first withdrawal: a valid Indonesian ID (KTP), proof of address, and a selfie. Your ID must be current and show your full name, date of birth, and ID number. Proof of address can be a utility bill, bank statement, or government letter dated within the last three months — it must show your name and current address. Your selfie must show your face clearly and match your ID photo. We verify these documents within 24 hours. If verification fails, we will explain why and allow you to resubmit. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process.

mpo7788 does not charge deposit or withdrawal fees. However, your bank or payment provider may charge a fee for the transaction. For example, if you deposit via BCA or e-wallet, your bank may deduct a small transfer fee. If you withdraw via mobile banking or local payment, those services may apply their own fees. We recommend checking with your payment provider before depositing or withdrawing. The amount you see in your mpo7788 account is the net amount after any payment-provider fees. We do not add additional charges on top of payment-provider fees.

You can adjust account preferences in your account settings: email notifications, phone notifications, and language preference (English or Indonesian). You can enable or disable two-factor authentication (2FA) at any time. You can also reset your password from the login page if you forget it. If you want to pause your account temporarily, contact our support team — we can restrict your account for a set period. If you want to close your account permanently, contact support and request account closure. We will process your request within 5 business days and transfer any remaining balance to your registered payment method. Closing your account is permanent and cannot be reversed.

Our support team responds to most inquiries within 24 hours. Live chat is available during business hours (9 AM to 6 PM Jakarta time, Monday to Sunday). Email support is available 24/7 — we check email regularly and respond as soon as possible. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer. If your issue is urgent (for example, a failed withdrawal or account lockout), use live chat during business hours for faster assistance. For non-urgent questions, email is fine. We aim to resolve most issues on the first contact.

No. Each user is permitted one account on mpo7788. If we detect multiple accounts registered to the same person (same email, phone number, ID, or payment method), we will close all duplicate accounts and may forfeit any balances. This policy prevents fraud and ensures fair play. If you have forgotten your password or cannot access your account, contact support — we can help you recover your existing account rather than creating a new one. If you have closed an account and want to open a new one, you must wait 30 days before registering again.

mpo7788 offers four main game categories: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (football including Liga 1 and Piala AFF, plus other sports), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables are broadcast from multi-camera studios with real dealers and multilingual support. Sportsbook markets cover major tournaments and leagues with game information and settlement within minutes of match end. Slot games are instant-play with variable paylines and bonus features. Esports markets cover competitive tournaments with live match data.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Code." If you have a code, enter it exactly as provided — codes are case-sensitive. Once you enter a valid code, the associated bonus or offer is credited to your account. If the code is invalid or expired, you will see an error message. Not all users are eligible for all promotions — eligibility depends on your account age, deposit history, and jurisdiction. If you have a promotion code and it is not working, contact our support team with the code and we will investigate.

If a deposit does not complete, check your payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) to see if the money was deducted. If it was deducted but did not appear in your mpo7788 account, contact our support team with your transaction ID and payment method. We will investigate and credit your account if the payment was received. If a withdrawal does not complete, it may be pending verification or blocked by our fraud-detection system. Check your account status — if your account is restricted, contact support to resolve the issue. Withdrawals typically settle within 1-3 business days depending on your payment method. If a withdrawal is delayed beyond this window, contact support immediately.

You can enable 2FA in your account settings under "Security." We support two methods: SMS (a code is sent to your registered phone number) and authenticator apps (Google Authenticator, Authy). We recommend using an authenticator app because it is more secure than SMS. Once you enable 2FA, you will be asked to enter a code every time you log in or perform a sensitive action (like withdrawing funds). Keep your phone or authenticator app secure — if you lose access to it, contact our support team to disable 2FA and regain access to your account.

If you suspect unauthorized access, change your password immediately and enable 2FA if you have not already. Then contact our support team right away. We will review your account activity and transaction history. If we detect unauthorized transactions, we will investigate and may reverse them. We will also help you secure your account and prevent future unauthorized access. Do not share your password or 2FA codes with anyone — our support team will never ask for these. If you receive a suspicious email or message claiming to be from mpo7788, do not click any links or provide personal information. Contact our support team to verify.

We keep your personal data (name, email, phone, ID) for as long as your account is active. If you close your account, we retain your data for a minimum of five years for regulatory and fraud-prevention purposes. Your transaction history is retained indefinitely for regulatory compliance. You can request a copy of your personal data or ask us to delete it by contacting our support team. For complete details on how we handle your data, see our Privacy Policy.

mpo7788 services are available in supported jurisdictions where online wagering is permitted by local law. We operate primarily in Indonesia. If you are outside a supported jurisdiction, you will not be able to access mpo7788 or use our payment methods. You are responsible for verifying that access and use of mpo7788 comply with the laws of your jurisdiction. If you are unsure whether our services are available in your region, consult a local legal professional or contact our support team. For complete details on jurisdiction restrictions, see our Legal Notice.